Released on = November 14, 2006, 4:34 am

Press Release Author = Dibrugarh Electronic Equipment Dealers Association

Industry = Electronics

Press Release Summary = http://www.Nokiareality.org - A website for all those who
have faced problems with their Nokia Phones and are unable to get service in time.
Anyone can register and then send their posts in the Grievances Forum. Through this
website, their issues will be forwarded to higher officials of NOKIA. This website
has also gained the Support of Gandhigiri.org who will try to resolve your issues,
the Gandhian way.

Press Release Body =
Nokiareality.org - a website to protest against poor Nokia Mobile service launched


http://www.Nokiareality.org - A website for all those who have faced problems with
their Nokia Phones and are unable to get service in time. Anyone can register and
then send their posts in the Grievances Forum. Through this website, their issues
will be forwarded to higher officials of NOKIA. This website has also gained the
Support of Gandhigiri.org who will try to resolve your issues, the Gandhian way.

In the recent times it has been noticed that people all across north-east are
complaining against Nokia Handsets and the after sales services provided Nokia. A
company like nokia was so negligent towards services that some people under the
banner of gandhigiri.org launched this website in order to unite all dissatisfied
customer against Nokia. The Dibrugarh Electronic Equipment Dealers Association which
is the behind this website says that they have got support of over more than 100
dealers .


For full story one can visit : http://www.gandhigiri.org/nokiareality/full_story.asp

Already the website had got some strength. Even some nokia officials don't seem to
be happy and have raised their voice against such ongoing . But the people behind
the site are still sticked to their demands :

Customer & Dealer Demands

1. DOA (Defective on Arrival) handsets has to be replaced immediately at the
Distributor point.

2. Dealers should be provided with an Authorised Dealer Certificate

3. All handsets given for repair to the service centre should be returned with 15
days else a new swap handset should be provided

4. All handsets that are given as repeat complain should be delivered with 7 days
else a new swap handset should be provided

5. All handsets that are given for the third time as complain should be immediately
replaced with a new one.

6. Any handset that has complains within 15 days from date of sale to customers
should be immediately replaced with a new one.

7. Water Damaged or Tampered should be informed to the dealer/customer within 24
hours, thereafter no sets will be acceptable as warranty void due to water damage or
as Tampered.

All these should be given in writing, not by the Distributor, but by Nokia India Pvt
Ltd. and it should also include the Price Protection policy


The website also showcases images and videos of protest, newspaper cutting , message
board , supporters list , etc.


Web Site = http://www.nokiareality.org

Contact Details = Dibrugarh Electronic Equipment Dealers Association
c/o Mayur
H.S Road
Dibrugarh, Assam
India

Ph. +91 9435131765
Ph. +91 9435031815
Email : nokia_care@gandhigiri.org

www.nokiareality.org